"Employees were courteous, but at no point assisted with making decisions around purchase. "
"I had a pair of BiLT modular Techno helmets that were great to use until one of them quit. I e-mailed the home office and they told me to contact the nearest Cycle Gear. Although I bought the helmets in Tampa, FL the nearest Cycle Gear to me at the time was in Woburn, MA. I went in and explained the problem. The young lady at the counter examined the helmet and promptly found the exact model on the shelf and we swapped. Fast, easy, and pleasant! "
"has majority of your motorcycle gear needs and wants. the part selection was limited. and I really wish you could site to store order but no"
"The employees are great but not informed specialist."
"Great service. First time in the store and brand new to riding. I was helped by James who was very knowledgeable and patient. He helped me find the right size for a helmet as well as some other gear. Also gave me some pointers and explained why some gear was better then others. Def will be back ! "
"Positive--great price in the helmet and comms system
The sales person did a great job mounting the system. Used a non boom mic. I had no idea how to setup
I always have a positive experience at Cycle gear in Woburn
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"Friendly staff, good selection of helmets, and lots of auto enthusiasts in the store!"
"The helmet I wanted they didn't have the size except for the one on display. Didn't even give a display discount, after other customers put it on. "
" My friend and I walk in wanted to buy 2 wide ramp and 2 bike chock for easy secure transportation for our truck. They only had the chock avail and smaller ramp. We bought the 2 chock. We ask the manager if we can order the ramp and pay advance. He told us that they will be getting the wide ramp next week on thursday and shouldnt have to pay in advance. That Thursday shipment came we called before going back to the store he told us it here. We got there and no wide ramp was ordered. Wtf! Waste our time. Dont be lazy and check your incoming inventory sheet and check the pallet before telling the customer it arrived. I would never buy from there again or recommend my friends when manager didnt apologize for his laziness mistake"
"I went in the Woburn store on Monday to buy items to tie down my bike on the back of my pick up to ride out of state. Picked up all the tie downs, handle straps, and wheel chocks. The only thing unavailable was the wide bike ramp. I asked to pay upfront and order the same day and was told don't worry, that ramp is coming in Thursday. Friday came and I went to the store. The pallet of items arrived and was told they only had 3 narrow ramps for this week. Why didn't they check on the computer what was actually arriving. Waste of my time and gas. Unprofessional service. Last time I'm purchasing from this establishment. "
"Excellent service, great bike shop and friendly knowledgeable staff "
"Every time that I've gone, the stafg has gone out of their way to help me. The only complaint I have is that there isn't much to choose from for women's gear. "
"I place for order tires but they still don't know where is it "
"Helpful knowledgeable staff"
"Great selection and knowledgeable staff. It's become my go to, hands on shop. By that I mean I can try on the same items I see online, pay the same price, and all with instant gratification."